Service Technician
About The Position
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Requirements
- High School degree or the equivalent
- Valid driver's license
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
Responsibilities
- Troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
- Servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Following and completing required processes of wired/wireless technology and connection procedures.
- Testing and validating system signals/communication with central monitoring to properly establish service.
- Helping customers fix and understand their home protection.
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Medical
- Dental
- Vision
- 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement
- Employee referral bonuses
- A culture of coaching, development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
