Service Technician

Ginkgo Residential•Durham, NC

1d•Onsite

About The Position

The Maintenance Technician supports the Service Manager and Assistant Service Manager in maintaining the physical integrity of the community. This role is responsible for performing a wide range of maintenance tasks including preventative, corrective, emergency, and cosmetic repairs while ensuring apartment homes and community spaces meet company standards and resident expectations. Success in this role requires a strong commitment to service, safety, and quality, while consistently demonstrating Ginkgo’s core values through daily interactions and decision-making.

Requirements

Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management
HVAC certification preferred or ability to obtain
CPO (Certified Pool Operator) certification or ability to obtain
Strong working knowledge of general maintenance (HVAC, plumbing, electrical, appliances)
Excellent customer service and communication skills with a “people first” mindset
Ability to multitask, prioritize, and work independently while acting with accountability and purpose
Basic computer proficiency (work orders, property management systems)
Valid driver’s license
Availability for rotating weekends and on-call emergency maintenance

Responsibilities

Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards, acting with purpose to ensure quality and efficiency
Complete service requests promptly and professionally, putting residents first and delivering an exceptional customer experience
Prepare vacant apartment homes for new residents by completing inspections and all necessary make-ready repairs in a timely manner
Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems
Coordinate and monitor work performed by third-party vendors and contractors to ensure quality, safety, and alignment with company standards
Maintain a clean, organized, and safe maintenance shop, while supporting sustainable practices such as proper material usage and waste reduction
Conduct regular inspections of community buildings, grounds, and systems to proactively identify maintenance needs and safety concerns
Ensure compliance with all safety standards, building codes, and company policies
Respond to after-hours emergency calls as part of a rotating on-call schedule
Collaborate with team members to cultivate a positive work environment and elevate team performance
Continuously seek opportunities for learning, improvement, and professional growth