Service Technician

Sartorius•Bohemia, NY

1d•Onsite

About The Position

As the Services Technician, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This is an onsite service technician position based in Bohemia, NY, in our service department.

Requirements

High school diploma/GED or equivalency
2+ years of service experience including use of test equipment and troubleshooting
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules
High customer orientation
Team spirit
Familiarity with mobile tools and applications
Identification with our core values: Sustainability, Openness, Enjoyment

Nice To Haves

Technical degree in chemistry, biology, physical measurements or similar is preferred

Responsibilities

Provide service and customer support during field and inhouse visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Ensure the timely and correct documentation of processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations / briefings
Contact customers concerning processes of the customer file
Build positive relationships with customers

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service