Service Technician

Stallion Infrastructure Services•Hutto, TX

4h•Onsite

About The Position

The Service Technician is primarily responsible for operating a company truck and driving to various customer locations to deliver, pick up, maintain, service, or repair portable restrooms, hand sinks, holding tanks, or any assigned asset. This role may involve daily routes, pick-up and delivery schedules, yard/shop assistance, or work during special events. The position is exposed to extreme weather conditions, unpleasant odors, and sights. Hours and physical demands may vary by task. As part of a team environment, a Service Technician may be asked to assist in different departments with various tasks.

Requirements

Legally eligible to work in the United States
Possess a valid driver license
Must be able to pass pre-employment background screen and drug and alcohol tests
Ability to read, operate, and understand an electronic map/GPS/dispatching system utilizing a phone or iPad.
Ability to perform physical requirements of the job (prolonged physical exertions, including lifting, pushing, pulling, and climbing).
General knowledge of the mechanics of trucks.
Ability to work overtime, weekends, and holidays.
Ability to work in all weather conditions.
Good written and verbal communication skills to be able to communicate effectively and professionally with WSI staff and customers.
Understand waste collection policies, procedures, guidelines and practices.
Understanding of Department of Transportation and State requirements for operators of commercial motor vehicles.
Hear in the normal audio range with or without correction; See in the normal visual range with or without correction.

Nice To Haves

Ability to pull a trailer preferred.
Waste industry experience preferred.
1-year previous commercial driving experience preferred.

Responsibilities

Operates truck in a safe manner in compliance with all local, state, and federal regulations and company policies.
Maintains a clean truck inside and out.
Performs daily pre and post trip inspections as set forth by Stallion procedures and D.O.T. guidelines. Major concerns should be brought to the Branch Operations Manager without delay.
Follows all Stallion Standard Operating Procedures (SOPs) and General Standards.
Immediately reports all unsafe situations or service-related issues to the dispatch office.
Performs all tasks assigned by Branch Operations Manager, including delivery and pick up of rental equipment, restocking trucks, organizing shop, organizing yard, helping in a different department or responding to emergency calls in a timely manner.
Provides service for customers’ portable restroom(s) or related asset(s) by following Stallion Service Steps consistently each time a service is performed.
Keeps work areas in yard clean and organized and notifies Branch Manager if a hazard is recognized.
Communicates with Branch Operations Manager regarding items that can hinder a job (e.g., low inventory, keys, chemicals, supplies).
Communicates with office staff regarding items that can hinder a job.
Submits all route information and paperwork to the office at the end of each shift.
Utilizes dispatching software for routing, documenting photos, and logging customer concerns.
Maintains professional interaction with employees and customers.
Provides a high level of service through courteous and expeditious customer service in all aspects of operation.
Documents all customer contact using the routing software tablet in real time during the route day.
Answers customer questions and directs them to contact the office for additional information.
Provides routing feedback to the office and Dispatcher for efficiency and optimal customer service.
Wears uniforms at all times.
Performs other duties as assigned.