Service Technician

Patterson Companies, Inc.•Asheville, NC

18h•Onsite

About The Position

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.

Requirements

High school diploma or equivalent
Mechanical aptitude required
Possesses strong work ethic and takes ownership of both company and customers goals/objectives
Focused on understanding, meeting, and exceeding customer expectations
Ability to thrive in a fast-paced environment
Requires basic computer skills and/or ability to use smart phone/tablet
Strong verbal and written communication skills
Valid driver’s license along with good driving record

Nice To Haves

Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
Excellent organization and problem-solving skills
Knowledge of Microsoft Outlook, Excel and Teams is helpful

Responsibilities

Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
Follow checklists, ensuring all critical parts are examined.
Demonstrate knowledge on the installation procedures and jobsite protocol.
Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
Supports customer needs through responding in a timely and professional manner.
Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner.
Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
Understands and conveys information to our customers.
Listens attentively and asks questions when necessary.
Uses general terminology to explain technical aspects of using technology to a non-technical audience.
Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
Anticipates problems and customer needs and goes beyond training to find answers.
Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues.
Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
Determines parts, supplies or tools needed to complete service requests.
Manages vehicle inventory and restocks as necessary.
Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.
Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.