Service Technician I, II, or III - Salisbury, NC

Duke Energy•Salisbury, NC

5d•Onsite

About The Position

Build an exciting, rewarding career with Duke Energy, a company focused on making a difference for millions of people every day. We offer a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations. The Service Technician I is the entry level position for the Service Technician Progression, accountable for timely completion of established skills development assignments in each wage step to prepare for independent work and advancement to Service Technician II. Skills development includes compulsory training, testing, certifications, required Operator Qualifications, and demonstration of proficiency in job duties. The Service Technician II and III roles require experience as a Service Technician I (Step 4) and Service Technician II (Step 3) respectively, along with other qualifications. Selected candidates must live within 20 miles of the assigned Operations Center.

Requirements

High School diploma or GED
Experience using construction tools
Experience applying basic mechanical concepts and mechanical aptitude
Experience utilizing personal computers (PCs) in a Windows environment
Must possess and maintain a valid driver’s license
Ability to obtain CDL medical card within 6 months of entering the position (for Service Tech I)
Experience as a Service Technician I; Step 4 (for Service Tech II)
Experience as a Service Technician II; Step 3 (for Service Tech III)
Experience working independently to serve customers (for Service Tech II and III)
Must possess and maintain a CDL medical card (for Service Tech II and III)

Nice To Haves

Safety awareness and leadership
Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation
Experience working independently to serve customers in a related environment
Two years technical school education or the equivalent job-related knowledge
Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license
Working knowledge of gas appliances
Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment
2-3 years or natural gas industry experience

Responsibilities

Perform work assignments on customer’s premises
Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed
Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information
Utilize tools such as maps and GPS to locate work assignments
Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.
Identify, obtain and deliver materials needed for work assignments
Inspect and protect (paint) above ground appurtenances for atmospheric corrosion
Read meters
Install and program encoder receiver transmitters (ERTs)
Hang door tags
Work tenant changes, including soft close
Turn off and/or remove meter due to non-payment from customer (DNP)
Identify unauthorized use of gas and remove meter as required
Install residential and small commercial meters (up to Group III)
Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics
Act as a first responder on emergency orders
Repair cut service lines consisting of 3/4” and 5/8” plastic pipe
Complete 3rd party damage investigations to include proper documentation
Investigation of carbon monoxide, gas leak complaints; grade leaks
Check for odorant using sniff test
Investigate high bill complaints
Provide and perform non-jurisdictional services
Perform disconnect and reconnects of appliances
Install, troubleshoot and repair appliances and piping
Perform Home Warranty repairs
Perform and complete estimates
Other duties as assigned