AMH Service Technician - Field
About The Position
The Field Service Technician troubleshoots, repairs, and performs scheduled maintenance on fuel-powered internal combustion and electric forklifts, along with other material handling equipment, based on customer needs. The technician performs repairs at customer sites, responds to service calls in coordination with the Service Coordinator, and communicates with customer contacts and their staff about forklift and material handling needs. The role also involves identifying larger repair jobs and coordinating with customers and office staff about those repairs and rental needs. Work takes place in maintenance settings and at customer locations, including manufacturing facilities, warehouses, and cold storage facilities. Assignments may also occur in difficult or outdoor environments and may include work in the company shop. The position involves exposure to moving mechanical parts, dust, fumes, chemicals, and solvents, requiring proper safety practices. The role requires physical stamina for climbing, reaching, pushing, and lifting, including lifting up to 75 pounds and occasionally more.
Requirements
- 2–3 years of relevant experience.
- High school diploma or GED.
- Valid, unrestricted driver's license.
- Excellent driving record.
- Basic computer skills.
- Ability to lift up to 75 pounds and occasionally more than 75 pounds.
- Physical stamina for continuous full-body movement, including climbing, reaching, pushing, and lifting.
- Ability to understand service and training manuals, interpret schematics, and effectively use electrical diagnostic instruments.
- Ability to follow safety procedures and safely operate power tools, lifts, and hoists.
- Self-motivated and organized.
- Clear penmanship and ability to record accurate information.
Responsibilities
- Troubleshoot and perform basic to complex repairs on forklifts and other industrial equipment.
- Perform scheduled maintenance on fuel-powered and electric forklifts and related material handling equipment.
- Inspect forklifts thoroughly and identify necessary repairs.
- Document and report potential or additional repairs on every work order.
- Consult with customers about needed repairs and additional maintenance.
- Follow safety procedures and safely operate power tools, lifts, and hoists.
- Understand service and training manuals, interpret schematics, and use electrical diagnostic instruments.
- Keep current with industry innovations and make sound recommendations to customers.
- Manage billable time and work in process efficiently.
- Maintain neat, clean, legible, and organized paperwork and documentation.
- Communicate effectively with customers, coworkers, and management, and record accurate information.
- Maintain and safely operate the service vehicle.
- Manage truck stock and order parts through the parts department.
- Attend required training classes and online courses.
- Work with the Service Coordinator to respond to service calls.
- Identify larger jobs and coordinate with customers and office staff regarding repairs and rental needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
