Experienced Service Technician

Grow with Us•Pasco, WA

4d•Hybrid

About The Position

The Service Technician promotes the Safety Culture of Agri-Service by advocating and exemplifying safety and safe working habits. This role involves repairing equipment in the shop, field, or customer locations, utilizing a computer for service reports, and communicating with customers and supervisors about equipment status. The technician must manage time efficiently, work with minimal supervision, and be available for extended hours with little notice. They are expected to accomplish training, participate in company programs, and demonstrate an interest in expanding their skillset. Other job-related and non-specific job-related functions may be required as needed.

Requirements

Proof of high school diploma or General Education Degree (GED) preferred.
Proof of driver’s license and acceptable driving record required.
Must be able to adhere to all safety requirements and applicable safety policies.
Must be able to communicate in English (speak, read, comprehend, write).
Demonstrated experience repairing farm equipment preferred.
Ability to develop and maintain product knowledge of AGCO and Agri-Service products.
Competently use a variety of mechanical and electronic diagnostic tools used to complete repairs.
Ability to locate, understand and apply any technical information from computers, manuals or other guides.
Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues.
Proficient in the use of Microsoft or other comparable systems required.
Knowledge or ability to learn CDK, UKG and other software systems as identified by the organization.

Responsibilities

Promote the Safety Culture of Agri-Service, advocating and exemplifying safety and safe working habits using proper safety equipment (PPE).
Follow company safety policies and procedures on the jobsite and promote safe behavior with customers.
Maintain a clean service truck, perform required inspections, and complete necessary paperwork.
Ensure equipment under repair is in a zero-energy state before servicing (Lock out Tag Out).
Handle chemicals in accordance with the Safety Data Sheet (SDS).
Operate cranes within manufacturer's guidelines and understand the crane’s lifting capacity.
Use correct tooling, perform tool inspections regularly, follow tool instructions, and clean as needed.
Perform Job Hazard Analysis (JHA) of location and equipment, looking to eliminate or reduce potential hazards.
Identify potential safety concerns on all makes and types of equipment through walk-around inspections and report them to the supervisor and/or the customer.
Follow all customer care standards and provide customers with solutions.
Repair equipment in shop, field, or customer location.
Utilize a computer/laptop to maintain service reports and other necessary paperwork.
Communicate with customers and supervisors regarding the status of their equipment.
Manage time efficiently and work with minimal supervision.
Work extended hours with minimal notice.
Accomplish training and participate with the company’s strategic programs and projects.
Follow and promote company’s vision, mission, and values.
Demonstrate an interest in expanding current skillset.
Drive and maintain company vehicle.
Maintain consistent attendance.