Service Technician

Numotion • Worcester, MA

19h

About The Position

At Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. Numotion is North America’s largest provider of mobility products and services, delivering personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. The company is committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Requirements

• Education: High School diploma or GED required or Minimum one year of related experience.
• Experience: Minimum of two years of relevant mechanical experience.
• Technical Skills: Proficiency with hand and power tools for equipment repair.
• Computer Skills: Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication.
• Problem-Solving: Ability to quickly assess situations and make sound decisions to resolve equipment issues.
• Driving: Valid State Driver’s License with a satisfactory driving record, as this role may involve traveling to various locations.

Nice To Haves

• Previous Experience with Wheelchair Repair or Medical Equipment: Hands-on experience with mobility equipment is highly desirable.
• Efficiency in a Fast-Paced Environment: Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
• Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
• Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
• Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
• Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
• Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
• Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
• Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
• Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
• Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Benefits

• Medical, dental, and vision insurance to support your health and wellness.
• 401(k) with employer match to help you plan for your future.
• Short- and long-term disability for peace of mind.
• Life insurance for financial security for your family.
• Employee training and development programs to ensure your continued growth and success.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees