Service Technician

ASSOCIATED PACKAGING INCORPORATED•Cincinnati, OH

13h•Remote

About The Position

Associated Packaging, a leader in the flexible packaging distribution industry, is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. This is a remote position reporting to the Louisville office. Will dispatch from home office daily with 50-75% travel. The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Requirements

A minimum 3-5 years of experience in machinery and conveyor equipment experience is required.
High school diploma or its equivalent is required.
Exceptional customer service and must be people-oriented with the ability to build business relationships
Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
Local travel and overtime required
Minimal overnight travel required
Dependable transportation required, valid driver’s license, and proof of insurance
Familiarity with scheduling and expediting the turnaround time on service calls
Analytical, problem solving, business analysis, and project management skills

Responsibilities

Perform all on-site installation, repair, maintenance, and troubleshooting tasks on packaging machinery, providing instructional training to customers
Continual training of equipment and resources necessary to perform the functions of the department
Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
Dismantle machines and equipment to gain access to and resolve issues
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
Produce timely and detailed service reports
Monitor work procedures, work schedules, and expedite workflow
Create and submit a completed expense report each month
Assist with office / warehouse needs as time permits