Service Technician- Watertown

SYDENSTRICKER NOBBE PARTNERS•Watertown, NY

9d•Onsite

About The Position

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman. Performs diagnostics and repairs on John Deere equipment and technology. Mentors Service Technician Trainees and Service Technicians. Conducts or supports customer clinics. Performs diagnostics and repairs in the field as required. Accountable for billable time and assigned work orders. Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information. May participate in Service EDUCATE Training programs required for the development of skills and knowledge. Operates and maintains vehicles, tools and equipment required to perform job responsibilities. Maintains a clean work area and performs work in a neat and orderly fashion. Follows all safety rules and regulations in performing work assignments. Maintains current knowledge of John Deere and competitive products.

Requirements

Performing service repairs.
Performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty.
Mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
Operating vehicles, tools, and equipment for diagnostic purposes.
Basic computer functions.
Working cooperatively in a team environment.
Communicating effectively verbally and in writing.
Must have an adequate toolset to perform job responsibilities.
High School Diploma, GED, or equivalent experience required.
Valid driver's license required.
Time Management skills.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Experience using Service ADVISOR or other computer-based diagnostic repair tools.
Associate's degree.
CDL (Commercial Driver's License).

Responsibilities

Performs complex diagnostics, service repairs, and maintenance on agricultural and turf equipment.
Performs diagnostics and repairs on John Deere equipment and technology.
Mentors Service Technician Trainees and Service Technicians.
Conducts or supports customer clinics.
Performs diagnostics and repairs in the field as required.
Accountable for billable time and assigned work orders.
Documents diagnostics and repairs performed on work orders.
Submits information on time.
Participates in Service EDUCATE Training programs.
Operates and maintains vehicles, tools, and equipment.
Maintains a clean work area.
Follows all safety rules and regulations.
Maintains current knowledge of John Deere and competitive products.