Service Technician
About The Position
The primary responsibility of this position is to ensure that all product leaving the Distribution Center meets or exceeds the company standards for quality, comfort, appearance, and function by inspecting, repairing, adjusting or replacing defective components of our products. This position reduces cost of quality by increasing first time delivery completions, increases number of satisfied customers, and eliminates the need for costly repairs while also maintaining a higher percentage of inventory for sale. In addition, provides a reliable source for feedback and input to manufacturing that allows for ongoing product quality improvements.
Requirements
- High School Diploma/GED required, or equivalent with 0-2 years of experience
Nice To Haves
- Journeyman certification preferred or Vocational/technical training
- Knowledge of upholstery and wood products
Responsibilities
- Perform daily inspection of product, test and deluxe products being released for delivery to consumers, dealers or other distribution destinations.
- Steam, clean, mend upholstery, adjust, repair or replace brackets, connections, mechanisms; regulate foam, align seams or gathers to correct compression issues, replace failed or missing parts, testing operation of all mechanical, electrical and power components for proper operation.
- Install after-market items to include swivels, tall bases, leg extensions and air mattresses.
- Perform in-shop touch up and assembly on upholstered and casegoods products.
- Assess and disposition products returned to the Distribution Center daily.
- Calculate repair parts and labor costs for claims against vendors or delivery providers.
- Order parts or perform the needed repairs, adjustment or replacement of components to restore unit to original specifications and condition.
- Order and maintain inventory of basic supply parts required for daily use.
- Perform product inspections and any component replacements as require by "Quality Alerts" issued.
- Perform those upholstery and wood repairs requiring a higher level of skill or experience in order to meet sensitive or expectations of high profile clients.
- Provide weekly feedback to Quality team on both documented and reoccurring issues specific to the RDC.
- Document quality issues as they occur daily and communicate to the Quality Manger at the respective plant.
Benefits
- Medical
- Vision
- Dental
- Basic Life Insurance
- 401k retirement plan with company match of up to 6%
- 9-11 paid holidays each year
- two weeks’ prorated vacation as a new hire
- personal time (non-exempt only) or state mandated sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
