Service Technician
About The Position
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Requirements
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
- Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
- Excellent communication skills.
- Able to read building electrical and sprinkler plans as required for clearing equipment trouble
- Standing, stooping, lifting ,climbing ,crawling
- Valid driver's license required.
Responsibilities
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
- Troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans in order to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Medical
- Dental
- Vision
- 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
