Alma SC - Service Technician

Family Farm and Home•Alma, MI

12h•Onsite

About The Position

A Service Technician at Family Farm and Home is expected to maintain outstanding customer service and maintain our excellent reputation for service and repair of brands including Briggs and Stratton, Husqvarna, Snapper, Honda, Generac, and other brands sold at Family Farm and Home. A Service Technician will also be asked with additional and specialized duties that include assessing repair needs, consulting with customers, estimating pricing and delivery, and overseeing the repair department.

Requirements

Minimum of 1 year experience with small engine repair and outdoor power equipment repair.
Welding and 12 volt wiring skills.
Sales and marketing experience with retail programs.
Excellent verbal and written communication skills.
Ability to communicate clearly and effectively in all situations.
Ability to multitask.
Demonstrate a commitment to excellent service and customer satisfaction.
Contribute to a positive working environment for all team members.
Knowledge of retail computer systems.
Ability to work a flexible schedule including weekends, evenings, and holidays.
Ability to lift 65 pounds frequently to load and unload customer order.
Ability to stand for an extended period of time.
Ability to move and handle boxes of merchandise and fixtures throughout the store.

Nice To Haves

Manufacturer’s certification is a plus.
MS Word and Excel would be a plus.

Responsibilities

Promote Family Farm and Home mission statement and family values.
Take in, diagnose and repair 2 and 4 cycle engines including the following brands; Briggs and Stratton, Kohler, Kawasaki, Powermore, and Husqvarna
Take in, diagnose and repair carburetors and fuel injection systems
Diagnose and repair outdoor power equipment such as air compressors, power washers and chainsaws
Repair go carts, UTVs, and ATVs sold at Family Farm and Home
Diagnose and repair the following brands of CVT and hydraulic transmissions; HydroGear, Tuff Torq
Diagnose and repair hydraulics
Ensure that the repair department is performing to the expectations of the Store Manager.
Maintain awareness of all promotions and advertisements.
Execute the daily operational, day¬ to ¬day goals, and priorities assigned by store management.
Assist in the training and development of peers.
Assist in loading customer purchases.
Assist in assemblies of power equipment, BBQ grills, and other products as needed by management
Uphold merchandising and store cleanliness standards.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Be aware of and respond to safety issues.
Aid customers in locating merchandising in store, on Family Farm and Home supported internet, as well as processing special orders.
Solicit customers to open a Family Farm and Home Loyalty card.
Answer customers’ questions and provide information on procedures and policies.
All other duties as assigned by store management or company official.