Service Technician

PennEngineering®•Los Angeles, CA

1d•Onsite

About The Position

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that is meaningful with a company where diversity, equity, and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. PennEngineering is seeking a motivated, excited individual to be a part of the Haeger/PEM Team. As the Haeger PEM Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering!

Requirements

High School diploma or equivalent
2-5 years’ experience in a customer service role, ideally within a manufacturing or industrial environment.
Strong interpersonal and written/verbal communication skills.
Demonstrated ability to manage multiple priorities and deliver results under pressure.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Solid organizational skills and attention to detail.
Capable of working independently as well as in a collaborative team environment.

Nice To Haves

Travel requirement of up to 75% per month, Monday through Friday.
Infrequent weekend travel for trade show or urgent customer need

Responsibilities

Provides technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly.
Provides technical service support to the customer via telephone, electronic communication, and in the field as required.
Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.
Follows prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied.
Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
Follows company Service policies in the execution of duties.
Exercises independent judgment and creativity in solving customer technical problems.
Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
Generates documentation to internal and external technical and sales staff on service updates, product availability and technical services available.
Provides training to the Haeger / PEMSERTER® Distributors and Representatives as required.
Estimates repair costs for machines and tooling and quotes the customer accordingly.
Takes initiative in support of customer, distributor, and fellow team members.
Observes all safety regulations in the performance of all duties.
Detects and reports faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams.
Confers with the department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.
Maintains workplace area in a neat and orderly condition daily.
Collaborates with other assemblers and department personnel to transmit and exchange information pertinent to work at hand.