Service Technician - The Harlan

Hines•Ann Arbor, MI

1d•$20 - $25•Hybrid

About The Position

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us! As a Service Technician at The Harlan with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines.

Requirements

High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance or related industry experience
General knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Appropriate EPA Certifications for refrigerant recycling
Excellent interpersonal and communication skills
Attention to detail, organization, and strong multitasking abilities
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Work overtime as business needs deem appropriate

Responsibilities

Complete assigned work orders generated from requests for service in a timely manner
Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed
Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements.
Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity
Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks
Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests
Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact
Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible
Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned
Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful
Generally competent in understanding and following all current emergency procedures
Adjust and operate the fire alarm and life safety systems
Functional knowledge of the Hines policies and standards
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment
Successful completion of all required training programs within required timeframes
Possess computer skills to administer the work order programs and building operations
Compute basic mathematical equations
When applicable, obtain required city and/or government licenses or permits, i.e.: The EPA CFC Universal Certification Technician certificate, Pool & Spa Operator