Service Technician

ASSA ABLOY•Westlake, OH

50d•Onsite

About The Position

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. They specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries. At ASSA ABLOY, they offer an environment for growth, innovation, and meaningful contributions, emphasizing comprehensive benefits, meaningful impact through sustainable solutions, career growth, and safety leadership. As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

Requirements

Mechanical aptitude with experience in repairing electro-mechanical devices.
Knowledge of basic electrical circuits and low-voltage (120v) wiring.
Valid driver’s license and a good driving record.
High commitment to safety, customer satisfaction, and teamwork.
Ability to lift, bend, and use power tools effectively.
Must meet the minimum age requirement of 21 due to job‑related responsibilities.
Must be able to successfully obtain AAADM certification within one (1) year of employment and maintain certification as required.

Nice To Haves

Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
Experience in glazing, storefronts, aluminum frames, and hardware (preferred).

Responsibilities

Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
Participate in training programs and maintain AAADM certification.
Operate power tools and perform physically demanding tasks (lifting up to 100 lbs., climbing ladders, kneeling).
Participate in on-call rotations after certification and training.