Service Technician/ Route Driver

DAIOHS U S A INC•Calgary, AB

13d•Onsite

About The Position

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician/Route Driver to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

Requirements

High school diploma or equivalent
Minimum two (2) to three (3) years of experience in a field service, technical support, or equipment repair role, ideally within coffee, beverage or food service industries
Strong problem-solving skills and ability to interpret service manuals, wiring diagrams, and schematics
Customer service experience with the ability to explain technical information clearly
Valid Class 5 Drivers License
Repeatedly lift and carry coffee and bottle water products weighing up to seventy-five (75) pounds

Responsibilities

Performs scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations
Refurbishes, repairs, and tests coffee equipment for use at customer sites to ensure proper functionality before replacement
Completes all service calls and related paperwork and service records in an accurate and timely manner, including service orders, parts inventory and product disbursement sheets in accordance with company policies and procedures
Understands the specifications, products, and service requirements for all accounts, and plans for service calls accordingly
Maintains and cleans the service area
Receives, organizes, and maintains parts for equipment, manages parts inventory for assigned service vehicle and inventory parts on a monthly basis
Ensures that assigned service vehicle undergoes routine maintenance as needed
Serves as the primary point of contact during service visits, responding to customer inquiries with professionalism and clarity
Builds and maintain positive relationships with customer contacts and decision-makers
Provides training to customers on the safe and proper use of equipment, responds to customer inquiries about equipment, and relays other customer inquiries and needs to the appropriate First Choice staff in a timely manner
Safely operates company-owned vehicles to deliver products to customer locations and ensures that assigned service vehicle undergoes routine maintenance as needed
Provides delivery support by covering routes during vacation, extended leave, or other absences of regular branch delivery drivers, performs other deliveries as needed
Performs detailed diagnostics, repairs, and testing of equipment brought back to the warehouse
Dissembles, cleans, and rebuilds benched machines
Tests repaired equipment to ensure proper functionality