Service Technician - Mechanic

Koenig & Bauer US, Inc•Grapevine, TX

2d•Hybrid

About The Position

This is your opportunity to join Koenig & Bauer Banknote Solutions, the high-security wing of the organization. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and ensure the integrity of global currencies! The Service Technician - Mechanic travels to customer locations (including government printing facilities and central banks) to install, maintain, upgrade, troubleshoot, diagnose, and repair complex mechanical components and high-precision systems on Koenig & Bauer high-security printing presses. This includes hydraulic and pneumatic circuits, lubrication systems, and intricate gear/drive mechanisms. The Service Technician interacts directly with the customer in high-security environments, listening to their needs and effectively communicating technical information. You must be able to develop a plan of action to address customer issues with an emphasis on extreme mechanical precision to minimize downtime in critical production environments.

Requirements

High School Diploma or GED-equivalent required
Minimum three to five years related work experience in industrial mechanical maintenance, heavy machinery manufacturing, or high-precision engineering.
Basic proficiency in Microsoft Windows and business systems (ERP/Service software).
Basic use of e-mail and spreadsheets.
Strong interpersonal skills with a focus on teamwork and collaboration.
Ability to work effectively with international teams and build trust-based relationships with customers.
Ability and willingness to travel with frequent domestic and international air travel, including consecutive overnight stays and weekends to accommodate customer needs.
Valid motor vehicle license and a valid Passport (or ability to obtain one).
Ability to pass rigorous background checks for security clearances required for government and central bank facilities.
Ability to meet physical demands: continuous standing (5.6+ hours), working in noisy/industrial environments, and frequent bending, pushing, and pulling.

Nice To Haves

post-high school degree or certification in a technical field (Mechanical Engineering Technology, Mechatronics, or Millwright/Industrial Mechanic) is highly preferred.
Previous experience working specifically with printing presses (offset, intaglio or screen printing) is ideal and highly preferred.

Responsibilities

Troubleshoot mechanical components including hydraulic and pneumatic circuits on Banknote Solutions presses and peripheral equipment.
Perform and train scheduled Preventive Maintenance (PM) and Health Check services on high-security printing presses, including comprehensive inspections, lubrication, filter changes, and the replacement of wear parts to ensure machine longevity and reliability.
Execute and elaborate detailed PM and Health Check checklists and provide customers with technical reports regarding the mechanical health and future maintenance requirements of their equipment.
Operate various models and sizes of security printing presses in order to diagnose mechanical performance and timing issues.
Read and interpret complex mechanical drawings, assembly blueprints, and pneumatic/hydraulic schematics.
Perform high-precision mechanical adjustments, including leveling, aligning, and timing of complex gear trains and cylinder systems.
Install, repair and replace mechanical assemblies such as bearings, shafts, rollers, and drive belts using specialized precision tools.
Diagnose and repair issues within the main mechanics and sheet transfer systems.
Use precision measuring instruments (e.g., dial indicators, micrometers, laser alignment tools) to ensure tolerances meet strict security printing standards.
Provide rapid response during on-call rotations to resolve critical mechanical failures outside of standard business hours.
Adapt to 2-shift operations (Day/Evening) at customer sites during major installations, overhauls, or peak service periods.
Contact Koenig & Bauer Europe regarding machine-specific mechanical tolerances and engineering specifications.
Adjust sensors, mechanical switches, grippers and cam followers per strict setting instructions.
Perform root cause analysis for mechanical failures and wear patterns using service manuals and internal resources.
Determine and execute action plans for repairs, including identifying heavy-duty parts and coordinating with global logistics for specialized tool shipments.
Deliver world-class customer service, maintaining high levels of discretion and professionalism required for high-security sites.
Fulfill the obligation of the original service call and see the project through to completion, including worldwide assignments and technical training sessions.
Complete accurate and timely records (parts, time, expenses, work performed).
Adhere to all customer-site policies, especially strict security protocols and safety policies regarding heavy machinery.