Service Techician - LP Experienced Journeyman

Dead River Company•Biddeford, ME

3d•Onsite

About The Position

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor.

Requirements

A high school diploma or equivalent is required.
Will have successfully completed oil burner training course or CETP program (Apprentice).
Will have at least one year of relevant oil and/or propane service experience (Journeyman).
Will have two or more years of relevant oil and/or propane service experience (Master).
Apprentice, Journeyman or Master designation licensing is necessary in states where required.
Applicable propane CETP certification is required for propane technicians.
All technicians must be able to pass a pre-employment physical.
All technicians must have a valid motor vehicle drivers’ license.
Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
Dependability, commitment to exceptional customer service, ability to work independently, the desire to work as part of a team and a thorough understanding of the Dead River Company brand promise, guarantees and pledges.

Nice To Haves

Technical school training is preferred.

Responsibilities

Installs, troubleshoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
Performs efficiency tests, tune-ups, and contract service inspections.
Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
Promotes Dead River company products and services.
Advises customers on best options for specific needs.
Maintains a neat and orderly service vehicle.
Ensures that all tools and equipment are in safe operating condition.
Immediately records and reports parts and labor for service calls in accordance with company procedures.
Maintains and tracks parts inventories in service vehicle.
Participates in night and weekend on-call schedule as necessary.
Reports all accidents, spills, and liability claims.
Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)