Service Technician Lead - Austin, TX

American Air Filter International•Austin, TX

4d•Onsite

About The Position

AAF International is seeking an experienced Air Filter Service Tech Lead to oversee their Air Filter service operations. This position combines leadership, technical expertise, and fieldwork. The role involves supervising and training service technicians, managing key accounts, conducting high-end air filter change-outs, and ensuring quality and safety standards are consistently met. The ideal candidate will have strong HVAC service experience, leadership skills, and a hands-on approach to problem-solving and customer service. AAF International is a global leader in clean air solutions and a member of the Daikin Group.

Requirements

HVAC technical Certification from accredited school
Experience with hand tools
OSHA 10 or above required
3+ years of experience in commercial HVAC
Surveying
Safety Training
High School diploma
Must have transportation to the branch
Must be able to climb ladders and work in heights
Able to lift 25+ pounds as needed
Experience working indoors and outdoors
Experience driving 16ft box trucks
Feel comfortable working with hand tools
Valid driver’s license
Clean driving record
Must be able to pass a DOT Physical Examination
Basic math skill is needed to be able to figure percentages and to verify figures.
Must be able to communicate w/ customers and co workers

Nice To Haves

Forklift driver experience is preferred

Responsibilities

Supervise, train, and mentor service technicians on filter replacement.
Conduct regular safety and performance meetings with service staff.
Coordinate with the Service Coordinator for route management and scheduling.
Coordinate Truck maintenance works to go in for service.
Ensure company equipment (ladders, drills, safety gear, test instruments) is properly maintained.
Conduct site surveys for new and existing customer facilities.
Communicate with customers and sales teams regarding changes, issues, or recommendations.
Make initial site contact and review work scope with customer representatives.
Provide timely service reports, deficiency notes, and feedback to management.
Install, replace, and inspect HVAC filters in air handling systems.
Troubleshoot and diagnose filtration issues in the field.
Maintain detailed service documentation, reports and AHU filter surveys.
Perform other duties as assigned such as warehouse assistance and filter deliveries.
Enforce OSHA, FDA, and company safety standards at all times.
Perform field quality control checks and risk mitigation reviews.
Coordinate with warehouse and inventory teams for materials and tools.
Maintain clean work areas and dispose of materials properly after service completion.
Travel is required as needed for out-of-town jobs, surveys, or training.