Service Technician Intern

Pella Northland•Plymouth, MN

58d•$20

About The Position

Are you looking for a position where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. The purpose of this position is to provide real world experience and exposure to Field Service responsibilities for individuals pursuing an interest in related fields. This role will support the Service Technicians and occasionally other Field Service and Service Advisor roles. This position must maintain enthusiasm for learning and acquiring new skills and must have a proactive attitude towards taking on tasks and seeking opportunities to grow. As the Service Technician Intern, this role will have a learning objective to gain hands-on experience in mechanical troubleshooting, construction terminology, window and door functions and features, customer service, and professional communication. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! This position will be temporary during the Summer of 2026 for a duration of 8 to 12 weeks, and approximately 40 hours a week.

Requirements

Maintaining a clean driving record.
Strong attention to detail.
Ability to multitask and excel in a fast-paced environment.
Customer Focused.
Strong Computer aptitude.
Positive Energy & Team Work Mentality.
Results Orientated, Goal Driven & Self Motivated.
Must have strong communication skills.
Excellent Written and Verbal English skills required.
Must possess a high school diploma or equivalent.
Must be actively enrolled in a degree program.

Responsibilities

Shadow experienced technicians to learn how to maintain and repair Pella products
Assist in diagnosing equipment issues and performing necessary repairs under supervision
Conduct routine inspections and maintenance tasks as directed.
Collaborate with the Service team to ensure completion of repairs and maintenance schedules
Document all service and repair activities accurately and maintain records.
Participate in training sessions and team meetings to enhance technical skills and knowledge
Complete service work orders and communicate any ongoing customer or product related issues with Service Advisors.
Answer customer phone calls with the goal to help answer all calls live within 2 minutes and taking down information accurately to get to the right Advisor, help or answer simple questions or identify when a customer is escalated and needs to be live transferred to another advisor for immediate help.
Complete a variety of office work as needed to allow for a well-rounded experience, including but not limited to reminder messages, follow-up messages, confirming appointments, etc.
Meet company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the supervisor or manager.
Communicate continuous improvement ideas to the supervisor or manager.
Maintain a valid driver’s license and be in compliance with company Fleet Safety Policy.
Run products, materials, or tools to a jobsite.
Shadow other departments of interest in the company.
Behave according to Pella's Core Values.
Perform any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues.