Service Technician/Installer- Water Systems

A. O. Smith Corporation•Tucson, AZ

19h•Onsite

About The Position

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function The Residential/Commercial Service Technician responsibilities include but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support. The ideal candidate must have the ability to work on their own with little direct supervision, have great organizational skills, learn quickly a clean driving record, and be mechanically minded.

Requirements

High School Degree required.
Minimum of 3 years related work experience
Insurable driving record
Ability to lift 50lbs consistently throughout the day
Successful completion of pre-employment screenings, including DOT requirements
Proficiency with computers and programs, specifically Microsoft Office software
Proficient customer service experience.
Ability to work independently and as a team to meet deadlines and goals.

Nice To Haves

Associate’s degree in a technical related field preferred
HVAC/Plumbing/Mechanical related experience preferred
Trade Certification, preferred.
Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
Possess a general understanding of local, state, and national codes / regulations.
Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Responsibilities

Complete Maintenance and repairs on residential and commercial water treatment equipment.
Deliver salt to both residential and commercial customers.
Record unit data and test water conditions on every service call.
Maintain customer relationships and provide answers during the course of service calls and salt deliveries. Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.
Communicate with management, sales and customer service to resolve customer complaints.
Travel in company vehicle to support and maintain service area.
Maintain service vehicle inventory.
Provide service assistance to customers via telephone contact.
Add service call photos to CRM
Take in salt deliveries and unload into the warehouse via forklift.
Understanding of CRM scheduling and MAS sales order entry.
Removal of rental equipment when needed.
Basic shop duties such as cleaning and building maintenance.
Provide assistance to other departments as needed.
Perform any other activities as needed or as directed.