Service Technician III

Six Flags Entertainment Corporation•San Antonio, TX

1d•Onsite

About The Position

Service Technician III (Full Time) Department: Information Technology Pay: $25/hr. Location: San Antonio, TX Employment Type: Full Time. This is a Full-Time, year-round position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hourly rate of $25/hour with a generous benefits package which includes Medical, Dental, Vision, Paid Time Off (Vacation, Sick Time, Holidays, Bereavement, and Jury Duty), 401K with matching, disability and other insurance benefits. Also included are perks such as park memberships, FREE entry to any Six Flags Park, additional complimentary tickets for friends and family, discounts on food and merchandise, Dayforce Wallet and bi-weekly pay.

Requirements

Advanced knowledge of hardware, software, and network troubleshooting
Strong problem-solving and analytical skills
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
Strong knowledge of: Windows- based environments and endpoint support
Network and infrastructure systems
Enterprise AV and integrated technology environments

Nice To Haves

Leadership ability with experience mentoring or training others preferred
Experience with Q-SYS, Ride Audio, nWare, and Avigilon systems
Experience supporting AV-enabled environments and camera systems
Familiarity with IT service management practices
Relevant certifications (CompTIA, Microsoft, Cisco, ITIL)

Responsibilities

Monitor Service Desk communication channels and respond to service requests and incidents in a timely manner.
Accurately document, track, and update tickets throughout their lifecycle in the ticketing system.
Serve as a mentor to junior technicians, providing guidance on ticket handling processes, troubleshooting techniques, and service standards.
Independently install, configure, support, and upgrade computers, POS workstations, and associated peripherals and software.
Develop and maintain system imaging standards and software deployment packages.
Troubleshoot and resolve complex Level II/III technical issues related to hardware, software, and network systems.
Conduct in-depth research as needed and escalate high-impact or critical issues to senior support teams.
Assist park and corporate IT teams with complex technical projects and initiatives.
Complete assigned projects independently, ensuring requirements and deadlines are met or exceeded.
Manage user system access, ensuring appropriate approvals are obtained, documented, and maintained in compliance with company standards.
Lead Service Desk-related projects, ensuring all deliverables meet established requirements, timelines, and quality expectations.
Act as a technical liaison between IT, park departments, and associates, providing clear communication and professional support at all times.
Represent senior IT staff as needed in their absence.
Support onboarding and training of new hires through structured documentation and hands-on guidance to ensure successful integration into the team.