Service Technician III

Progress Residential • Oklahoma City, OK

9d • Onsite

About The Position

The Service Technician III is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Requirements

• High school diploma or equivalent required
• Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
• Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)
• Must possess valid driver’s license in the working state
• Available for on-call Service, weekends and evenings as needed
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, and vendors/contractors tactfully and professionally.
• Strong organizational skills, communication and “people skills”.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
• Honest, ethical and handles things in confidential manner.

Nice To Haves

• Technical College or Trade Program is preferred
• Experience repairing all makes & models of residential appliances in customers’ homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
• Ability to install all makes & models of residential appliances preferred
• Previous experience in either the single-family or multi-family rental industry preferred

Responsibilities

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily: Electrical, plumbing and HVAC systems, Appliances, Water irrigation systems, Stairs, gates, fences, patios, railings, Tile, carpet, and flooring, Roofing, gutters, fasteners, Interior/exterior lights and ceiling fans, Fireplaces and Gas fixtures, Shutters, doors, cabinets, windows, sliding glass doors and locks, Leaks, Drywall and Painting, Pool areas, tile, hot tub/spa, pool furniture, Other Service areas as required.
• Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.
• Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner.
• Maintains regular attendance and excellent punctuality.
• All other duties assigned.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED