Service Technician III - HVAC (Laveen, Avondale, Buckeye, Good Year, Mesa, San Tan Valley, Queen Creek, Chandler, Gilbert)

Progress Residential•Chandler, AZ

15d•Onsite

About The Position

The Service Technician III - HVAC is a member of the Property Management team who inspects, troubleshoots, and repairs HVAC systems in Progress Residential single-family homes. The role also performs other residential maintenance and repairs as needed, while delivering an outstanding customer experience and controlling costs and expenses. Technicians assess service requests, determine appropriate solutions, maintain awareness of property conditions and safety, and complete work professionally and on time. The position requires compliance with company policies, procedures, workplace safety standards, and applicable state and federal regulations.

Requirements

High school diploma or equivalent.
At least 5 years of general service and maintenance experience, such as painting, plumbing, carpentry, electrical work, and drywall repair.
EPA certification.
At least 5 years of experience maintaining, cleaning, inspecting, and repairing warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems.
Own the basic tools required for ongoing service in residential environments.
Reliable daily transportation capable of safely and professionally carrying materials needed for the job, such as ladders, water heaters, and appliances.
Valid driver's license in the state where the employee works.
Availability for on-call service, weekends, and evenings as needed.
Ability to work under pressure and meet multiple, competing, and tight deadlines.
Ability to interact tactfully and professionally with residents, vendors, and contractors.
Strong organizational, communication, and interpersonal skills.
Knowledge of applicable laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld computers.
Honest, ethical conduct and ability to handle matters confidentially.
Ability to sit and stand for several hours, climb stairs repeatedly during the day, and lift 50 pounds with ease.

Nice To Haves

Technical college or trade program completion with HVAC certification.
Experience repairing residential appliances of all makes and models in customers' homes.
Ability to maintain, inspect, diagnose, troubleshoot, repair, or replace defective components on standard household appliances.
Ability to install residential appliances of all makes and models.
Previous experience in the single-family or multifamily rental industry.
Working proficiency with a smartphone or iPad.

Responsibilities

Assess service requests promptly and determine appropriate steps to resolve them while providing outstanding customer service.
Perform scheduled and unscheduled or emergency preventive maintenance, inspections, service requests, equipment replacements, and system modifications.
Maintain and repair electrical, plumbing, HVAC, appliances, irrigation systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, roofing, gutters, lights, ceiling fans, fireplaces, gas fixtures, shutters, doors, cabinets, windows, locks, leaks, drywall, paint, pool areas, hot tubs, and other service areas as needed.
Diagnose and troubleshoot advanced HVAC problems and repair or replace defective equipment, components, or wiring.
Report major repairs or replacements before incurring expenditures.
Monitor property conditions and take immediate steps to correct unsafe conditions.
Follow company policies and procedures, applicable state and federal regulations, and workplace safety standards.
Complete service requests professionally and in a timely manner.
Maintain regular attendance and punctuality.
Perform other duties as assigned.