Service Technician III - HVAC

Progress Residential • Indianapolis, IN

79d

About The Position

The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in Progress Residential single-family homes while providing an outstanding customer experience and controlling costs and expenses. Additional residential maintenance and repairs are required as needed. The role performs scheduled and unscheduled or emergency preventative maintenance, inspections, and service requests, including equipment replacement and system modifications. It requires diagnosing and resolving advanced HVAC issues, identifying unsafe property conditions, and completing service requests professionally and promptly. The technician must follow company policies, procedures, applicable state and federal regulations, and workplace safety standards. Employment is conditional on satisfactory background and drug screening.

Requirements

• High school diploma or equivalent.
• At least 5 years of general service and maintenance experience, including painting, plumbing, carpentry, electrical work, and drywall repair.
• EPA certification.
• At least 5 years of experience maintaining, inspecting, diagnosing, cleaning, and repairing warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems.
• Own basic tools required for ongoing residential service work.
• Reliable daily transportation capable of safely and professionally transporting materials needed for the job, such as ladders, water heaters, and appliances.
• Valid driver’s license in the working state.
• Available for on-call service, weekends, and evenings as needed.
• Ability to work under pressure and meet multiple, competing, and tight deadlines.
• Ability to interact tactfully and professionally with residents, vendors, and contractors.
• Strong organizational, communication, and interpersonal skills.
• Ability to sit and stand for several hours, climb stairs repeatedly throughout the day, and lift 50 pounds with ease.
• Knowledge of applicable laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office and proficiency using a handheld computer; smartphone or iPad experience is preferred.
• Honesty, ethical conduct, and ability to handle matters confidentially.

Nice To Haves

• Technical college or trade program with HVAC certification.
• Experience repairing residential appliances of all makes and models in customers’ homes.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced household appliance issues and repair or replace defective equipment or components.
• Ability to install residential appliances of all makes and models.
• Previous experience in the single-family or multi-family rental industry.
• Smartphone or iPad experience.

Responsibilities

• Assess service requests and determine appropriate steps to resolve them while providing outstanding customer service and representing Progress Residential professionally.
• Perform scheduled, unscheduled, and emergency preventative maintenance, inspections, and service requests, including equipment replacement and system modifications.
• Maintain and repair residential electrical, plumbing, HVAC, and appliance systems, as well as irrigation systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, roofing, gutters, lighting, ceiling fans, fireplaces, gas fixtures, shutters, doors, cabinets, windows, locks, leaks, drywall, paint, pools, hot tubs, and other service areas as required.
• Diagnose advanced HVAC issues and repair or replace defective equipment, components, or wiring.
• Report major repairs or replacements before spending funds.
• Monitor property conditions and take immediate steps to correct unsafe conditions.
• Conduct business in accordance with company policies and procedures and applicable state and federal regulations, including Lead Based Paint, ADA, Fair Housing, HAZCOM, and OSHA requirements.
• Uphold workplace safety standards and practices.
• Complete service requests professionally and promptly.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Benefits

• Performance-based bonuses.
• Medical, dental, and vision coverage.
• Parental leave.
• 401(k) with company match.
• Paid time off based on tenure.
• 13 paid holidays and one floating holiday.
• Quarterly summits, town hall meetings, and continuous training to support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED