Service Technician III HVAC

Progress Residential•Dallas, TX

26d

About The Position

The Service Technician III - HVAC is part of the Property Management team and helps provide an outstanding customer experience while controlling costs and expenses. The role inspects, troubleshoots, and repairs HVAC systems in Progress Residential single-family homes, and performs other residential maintenance and repairs as needed. The technician completes scheduled, unscheduled, and emergency maintenance, inspections, and service requests; diagnoses advanced HVAC issues; and repairs or replaces defective equipment, components, or wiring. Major repairs or replacements must be reported before funds are spent. The technician is expected to address unsafe property conditions promptly, complete service requests professionally and on time, and follow company policies, workplace safety practices, and applicable state and federal regulations. The position involves regular interaction with residents, vendors, and contractors, along with maintaining reliable attendance and punctuality. The technician must have reliable transportation capable of carrying necessary materials and must provide basic tools for residential service work. On-call service, weekends, and evenings may be required as needed. Employment is conditional on satisfactory background and drug screening.

Requirements

High school diploma or equivalent.
At least 5 years of general service and maintenance experience, such as painting, plumbing, carpentry, electrical work, and drywall repair.
EPA Certification.
At least 5 years of experience maintaining, cleaning, inspecting, and repairing warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems.
Own basic tools required to perform ongoing residential service work.
Reliable daily transportation capable of safely and professionally transporting required materials, such as ladders, water heaters, and appliances.
Valid driver’s license in the working state.
Available for on-call service, weekends, and evenings as needed.
Ability to work under pressure and meet multiple, competing, and tight deadlines.
Ability to interact tactfully and professionally with residents, vendors, and contractors.
Strong organizational, communication, and interpersonal skills.
Ability to sit and stand for several hours at a time, climb stairs repeatedly during the workday, and lift 50 pounds with ease.
Knowledge of pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and working proficiency with handheld computers.
Honesty, ethical conduct, and ability to handle matters confidentially.

Nice To Haves

HVAC certification through a technical college or trade program.
Experience repairing residential appliances of all makes and models in customers’ homes.
Ability to maintain, inspect, diagnose, and troubleshoot advanced issues with standard household appliances and repair or replace defective equipment or components.
Ability to install residential appliances of all makes and models.
Previous experience in the single-family or multifamily rental industry.
Familiarity with handheld computers such as smartphones or iPads.

Responsibilities

Assess service situations promptly and determine appropriate steps to resolve requests while providing excellent customer service.
Perform scheduled, unscheduled, emergency, and preventive maintenance, inspections, and service requests, including equipment replacement and modifications as needed.
Maintain and repair electrical, plumbing, and HVAC systems; appliances; water irrigation systems; stairs, gates, fences, patios, and railings; tile, carpet, flooring, roofing, gutters, and fasteners; lights and ceiling fans; fireplaces and gas fixtures; shutters, doors, cabinets, windows, sliding glass doors, and locks; leaks; drywall and paint; pool areas, tile, hot tubs or spas, and pool furniture; and other service areas as required.
Diagnose and troubleshoot advanced HVAC issues and repair or replace defective equipment, components, or wiring.
Report major repairs or replacements before any funds are expended.
Monitor property conditions and promptly address unsafe conditions.
Follow company policies and procedures, applicable state and federal regulations, and workplace safety standards and practices.
Complete service requests professionally and in a timely manner.
Maintain regular attendance and punctuality.
Perform other duties as assigned.

Benefits

Competitive compensation, including performance-based bonuses.
Medical insurance.
Dental insurance.
Vision insurance.
Parental leave.
401(k) with company match.
Paid time off based on tenure.
13 paid holidays and one floating holiday.
Quarterly summits, town hall meetings, and continuous training to support professional growth.
Collaborative, recognition-focused workplace culture.