Service Technician II

Samuels & Associates•Boston, MA

About The Position

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

Requirements

Maintenance related experience is preferred
Excellent communication, organizational, and leadership skills necessary
Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
Knowledge of Excel, Word and Outlook

Responsibilities

Review work orders throughout the day and complete in order received as well as according to Permission to Order status
Respond to all work orders within 24 hours
Communicate status of work order to the Concierge and management office when follow up is required
Accompany and supervise vendors on any in-unit or common area service requests and ensure items are completed on scheduled
Leave apartment/area of work clean and tidy during work and after completing
Complete pre-walk of apartments and notify Area Operations Manager and Client Service Manager of any issues identified
Review Make Ready Schedule provided by Assistant General Manager
Complete tasks in accordance with schedule
Complete make ready paperwork and provide to the Leasing Manager for resident file
Complete move-in keys prior to lease start date
Complete daily tour of the property and ensure common area requests are completed daily
Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
Maintain building equipment