Service Technician II

GEA • Romeoville, IL

10h • Remote

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Requirements

• High school Diploma or GED
• 3-5 years of extensive experience in Dairy or Agricultural operations.
• Possess required product knowledge and training to align company goals with customer needs.
• Demonstrated leadership capabilities, guiding and supporting team members effectively.
• Strong organizational and interpersonal skills for seamless customer interactions.
• Exceptional communication skills, both written and verbal, ensuring clear and effective information exchange.
• Collaborative team player mindset, fostering a cohesive work environment.
• Proficiency in computer applications like Excel, Outlook, and PowerPoint.
• Willingness and ability to travel extensively (75-85% of the time).
• Applicants must be authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

• Additional project management skills are a bonus.

Responsibilities

• Address dairy customers' needs by proficiently troubleshooting, servicing, and repairing a range of dairy equipment.
• Diagnose and resolve issues with dairy equipment efficiently, ensuring minimal downtime for customers.
• Serve as a motivated self-starter, adept at independent work while contributing effectively within a team environment.
• Mentor and train Level 1 technicians, sharing expertise to enhance their skills and knowledge.
• Strike a balance between technical mastery and delivering exceptional customer service experiences.
• Develop comprehensive knowledge of GEA Conventional & Robotic Milking Systems.
• Support dealers with equipment installations and startup processes, ensuring seamless operations.
• Develop tailored customer care service packages for milking systems, focusing on enhancing customer satisfaction.
• Provide robust assistance for dealer support, product knowledge transfer, and installations.
• Act as a liaison between dealers and GEA, ensuring smooth communication and collaboration.
• Collaborate actively with the team to drive product improvement initiatives.
• Maintain transparent communication through regular reports and updates for stakeholders.
• Participate in industry meetings to stay updated on trends and advancements.
• Efficiently manage inventory with dealers where applicable.
• Resolve customer service issues promptly and effectively.
• Master the use of Dairy Plan / Dairy Net

Benefits

• Medical, dental, and vision coverage begins on your first day
• 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• A 7% 401(k) employer match helps grow your retirement savings faster
• Tuition reimbursement to further your education or skillset
• Wellness incentive program rewards healthy habits
• Access to a confidential Employee Assistance Program for personal or professional guidance
• Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED