Service Technician II

Seneca Gaming Corporation•Niagara Falls, NY

1d•Onsite

About The Position

The Service Technician II shall be responsible for the repair and maintenance of the casino/hotel buildings and grounds. This role involves conducting regular inspections to identify areas needing attention and performing the necessary tasks. All duties must be carried out in accordance with Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives. The position requires the ability to work independently without direct supervision and to provide exceptional customer service.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or its equivalency required.
Four (4) years of experience in the technical fields of carpentry, electrical, plumbing and heating/air conditioning.
Qualified to make repairs in a building environment.
Ability to initiate and complete work orders.
Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino/hotel.
Must be able to work with standard tools of the trade.
Must be able to work in all weather conditions.
Must be able to lift up to fifty (50) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Coordinate and assist in maintaining and cleaning of the building grounds such as sweeping lots, removing snow, mowing grass and watering the shrubbery and grass.
Repair and maintain physical structures of the casino.
Replace defective electrical switches and other lighting equipment as needed.
Troubleshoot electrical problems and repairs.
Repair or replace locks as needed and repairs or replaces mechanical equipment in building as needed.
Repair and replace plumbing fixtures as necessary.
Determine problems with heating and air conditioning system and initiate appropriate action.
Perform routine maintenance tasks at the casino daily.
Coordinate and assist in keeping public areas in and around the facilities free of litter and debris (meaning parking lot and outside main entrance).
Perform routine and preventive maintenance on facilities equipment.
Responsible for the safety and security of personnel within the facilities for ensuring safety devices are in good proper working order.
Must be able to work independently without direct supervision.
Performs duties in Carpentry, Electrical, Plumbing and Appliance repair as directed.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.