Service Technician I

CarolinaPower•Greer, SC

2d•Onsite

About The Position

The Service Technician is responsible for performing maintenance, troubleshooting, repairs, and small installations on electrical and mechanical systems in commercial and industrial settings. This role requires strong problem-solving skills, clear communication with customers, and accurate documentation of all work performed. The technician must manage tools and inventory, respond to service calls, and participate in on-call rotations to ensure reliable and responsive support. At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Requirements

High School Diploma (or equivalent) required
5-7 years' experience in the electrical field required
Positive safety attitude and personal integrity -- both are non-negotiable
Must present a professional image and excel in trust building
Must be self-starter and able to work with minimal supervision
Must be able to use hand tools of the trade

Responsibilities

Perform service, maintenance, troubleshooting, and repairs on electrical and mechanical systems in commercial and industrial environments
Perform scheduled maintenance tasks and respond to service calls efficiently and effectively
Support and perform small-scale installations, system upgrades, and control or equipment retrofits as assigned through the service department
Identify and resolve electrical and mechanical faults and provide solutions that restore system functionality
Communicate directly with customers to understand needs, explain findings, and offer service recommendations
Provide timely and accurate service estimates for repair or replacement work
Resolve customer or job-site conflicts related to installation issues with professionalism and clarity
Manage truck inventory, tools, and equipment to ensure readiness for service tasks
Maintain tools and equipment in good working condition and report deficiencies or replacements needed
Accurately complete field service reports, equipment documentation, and other required paperwork for each service visit
Submit all documentation in a timely manner to support accurate billing and service tracking
Provide feedback to supervisors on changes, issues, or improvement opportunities observed during service work
Pre-plan and identify the methods to eliminate hazards daily by work task.
Execute skill in observing habits and hazards of others and bringing it to their attention.
Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
Obtain safety training as expected by all company personnel.