Service Technician I

COVE PROPERTY• Baltimore, MD, US, MD

2h•$26 - $27•Onsite

About The Position

The Service Technician I is entrusted with a range of responsibilities, including attending to repair requests, conducting preventative maintenance, preparing residences for occupancy, managing property services, implementing capital upgrades, and playing a pivotal role in team development and training. A strong emphasis is placed on problem-solving and delivering outstanding customer service. All federal, state, and local regulations are expected to be followed accordingly.

Requirements

Must complete upon hire: Fair Housing, Preventing Harassment, and other Core Courses as assigned.
Required, high school diploma or equivalent.
Required, availability for on-call emergency response outside of standard hours.
Required, valid driver’s license and personal vehicle.
Clear and effective communication skills.
Ability to present a positive, professional image.

Nice To Haves

Preferred HVAC certification.
Preferred skills in HVAC, plumbing, electrical, and carpentry.
Yardi software experience is a plus.

Responsibilities

Comply with organizational guidelines and procedures, demonstrating ethical, tactful behavior, and integrity.
Takes ownership and accountability for decisions, actions and consequences.
Uses, maintains, and stores work material safely, responsibly and properly.
Observes and enforces company values, goals, and the Cove vision statement to KNOW IT, OWN IT and SHOW IT.
Engage in clear, direct, and honest communication.
Provides professional and courteous customer service to all customers, residents, prospects, vendors, and team members consistently.
Collaborates effectively with team members.
Follows verbal and written instructions from supervisors.
Clearly communicates with supervisor when supply stock is low.
Demonstrates appropriate job knowledge by identifying and responding to problems effectively and accurately.
Efficiently handles service requests, such as, but limited to clogged drains and toilet repairs, outlet and light fixture replacement, blind replacements, installation of new appliances, door hardware replacement, drywall repairs, painting and more.
Performs various maintenance skills including HVAC, electrical, plumbing, carpentry repairs, appliance repairs, painting, apartment turnover assistance, and general upkeep.
Maintains shop cleanliness.
Performs on-call duties as required.
Responds promptly to work order requests.
Performs inclement weather duties as required.