SERVICE TECHNICIAN - ELECTRICAL

Wood-Mizer Products•Indianapolis, IN

2d•$30 - $35•Onsite

About The Position

As an experienced electrical service technician, you will work with customers to troubleshoot electrical equipment issues, create solutions, and ensure a smooth interaction, all while upholding the integrity of Wood-Mizer's core values. Additionally, when a customer service call or defect occurs in the field system or over the phone, you will analyze, find, and fix electrical problems.

Requirements

A high school diploma, High School Education, or Equivalent is Required
4-6 years Prior experience in customer service areas and working with the public are required.
Mechanical Aptitude (High proficiency)
12-volt DC electrical knowledge and experience. (High proficiency)
Reading Electrical Schematics (High proficiency)
High-voltage AC electrical experience, up to 480V 3ph. (High proficiency)
Knowledgeable in the operations of PLCs, HMIs, VFDs, and servo motors/systems. (High proficiency)
Knowledge of Hydraulic Systems: Must understand fluid flow inside a closed system. (High proficiency)
Typing skills, telephone skills, and computer literacy (Medium proficiency)
Working knowledge of Word and Excel. (Medium proficiency)

Nice To Haves

Trade School Certificate in Electronics or any related field is Preferred
4-6 years of prior experience with service in the manufacturing field or a similar field is Preferred

Responsibilities

Troubleshoot High-voltage and low-voltage DC equipment; up to 480-voltage AC.
Knowledgeable in the operations of PLC's, HMI's, VFD's and servo motors/systems.
Interfaces with customers regarding technical and electrical aspects of the organization's products or services.
Relays customer feedback regarding products to appropriate personnel in sales, quality assurance, and product management.
Provides problem resolution and troubleshooting to customers over the telephone and in the field.
Assists with product updates.
Determines the best method to resolve complex technical and electrical issues to ensure customer satisfaction while ensuring customer satisfaction and adherence to the organization's policies.
Provides guidance, training, and instruction to non-technical representatives.
Determines parts to order for repairs and timeliness of need and documents service-related activities.
Complete certification material as required.
Performs other duties as assigned.
Following all rules, policies, and procedures established by Wood-Mizer, including codes of conduct, safety regulations, and other guidelines.
Showing up for work on time and adhering to Wood-Mizer's attendance policies is a fundamental responsibility for all employees.
Collaborating with colleagues and contributing to a positive team environment.
Conducting oneself in a professional manner, which includes maintaining a positive attitude, respecting colleagues, and presenting oneself appropriately.
Completing assigned tasks and projects within the given time frame, meeting deadlines, and delivering on commitments.

Benefits

Employee Ownership – Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer’s growth and success.
Retirement Savings – Build your future with a 401(k) plus company match into your ESOP account.
Performance Incentives – Earn extra rewards tied to your contributions and results.
Flexible Pay Options – Choose from multiple pay methods, including our Wages On-Demand program that lets you access earned wages daily.
Paid Time Off from Day One – Begin accruing PTO with your first paycheck, plus enjoy paid holidays and additional leave for life events such as marriage, birth, or adoption.
Free Health Care Access – Receive FREE access to Wood-Mizer Health Clinics (through Marathon Health) when enrolled in our insurance plan.
Comprehensive Insurance – Health, dental, vision, and company-paid life insurance, plus options for supplemental coverage and short- and long-term disability.
Community Impact – Be part of our Workplace Giving Programs and receive special recognition and benefits for serving others through donations or volunteer work.
Education Assistance – Take advantage of tuition reimbursement to reach your long-term career and learning goals.
Annual Allowances – Receive reimbursement for safety boots and glasses, plus yearly funds for Wood-Mizer apparel and branded gear.
Everyday Perks – Enjoy company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, discounted shipping, and much more.