Service Technician Domestic

Miele•Vaughan, ON

4d•Onsite

About The Position

The Service Technician Domestic role focuses on providing exceptional consumer interaction and resolving appliance challenges. The technician is responsible for ensuring a remedy is found, leveraging available resources like the Regional Sales Manager (RSM) and Customer Care. This role also involves providing feedback, potentially coaching other technicians, and coordinating training requirements and technical communication from a "VG perspective" (likely referring to a specific product line or division). The technician will maintain relationships with third parties, offer technical support as needed, and interact daily with colleagues, dispatchers, Customer Care, and the Office of the President regarding consumer service challenges. Availability on short notice during business hours is expected. A strong technical understanding of Miele's systems (TSD, ETD, Mobile Client, etc.) is crucial, along with high efficiency in required processes. The role includes supporting the regional business in the RSM's absence and managing van inventory, daily jobs, schedules, equipment, tools, and email communications. Specific duties include servicing gas appliances and performing appliance repair at the highest level. Experience in customer service/administrative capacities is also required.

Requirements

Minimum of 2 years of service experience at Miele or appliance service and repair.
Appliance repair experience at the highest level in your field.
Experience in customer service/administrative capacities.
Strong technical understanding of computers in order to navigate all of Miele’s systems (TSD, ETD, Mobile Client, etc.).
Strong command of and effective communication and escalation resolution.
Ability to make decisions that are in the best interest of the brand and the consumer experience.
Troubleshooting and communication skills with peers.
Clean driving record.

Nice To Haves

Service gas appliances.

Responsibilities

Provide positive consumer interaction at the highest level.
Ensure a remedy is found for appliance challenges, with support from resources like RSM and Customer Care.
Provide feedback to the RSM and potentially coach and train fellow Service Technicians.
Share findings after attending sites to resolve appliance challenges.
Coordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective, based on observations and remedies.
Maintain relationships with 3rd Parties.
Support as required from a technical perspective.
Engage in daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges.
Be available on short notice during the business day to support as required.
Navigate all of Miele’s systems (TSD, ETD, Mobile Client, etc.) with a strong technical understanding of computers.
Maintain a high level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent.
Maintain order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.
Service gas appliances.
Perform appliance repair at the highest level in your field.
Utilize experience in customer service/administrative capacities.
Demonstrate a strong command of and effective communication and escalation resolution.
Make decisions that are in the best interest of the brand and the consumer experience.
Engage in troubleshooting and communication with peers.