Service Technician/Diesel Mechanic

DITCH WITCH MIDWEST•Brownsburg, IN

6d•Onsite

About The Position

This role involves representing the company in a courteous and cordial manner to ensure customer satisfaction and maximum efficiency for the business. The technician will be responsible for effectively diagnosing, servicing, and repairing customer and company equipment. Key aspects of the role include strong diagnostic abilities, dependability, excellent customer service, and teamwork. The position requires the ability to work independently and as part of a team, sharing knowledge to solve complex problems and fostering a harmonious work environment. Technicians should be willing to work on equipment both indoors and outdoors in various weather conditions and settings, and possess a desire for continuous self-improvement.

Requirements

Strong computer skills and proficiency with software programs.
Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
Ability to read and understand electrical/hydraulic schematics.
Knowledge of mechanical practices and principles.
Experience with welding and fabrication tools.
Possession of personal hand and air tools in both metric and standard sizes.
Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.

Nice To Haves

Technical or associate degree preferred.
5 to 7 years of industry experience for experienced applicants.
Technical degree for entry-level applicants.

Responsibilities

Diagnose, service, and repair customer and company equipment.
Utilize advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
Understand and apply a full range of techniques and procedures for diagnosing, repairing, maintaining, and servicing construction equipment.
Maintain a professional appearance and ensure service vehicles are organized.
Deliver high-quality work consistently.
Communicate clearly and patiently with customers, educating them about services performed and demonstrating empathy.
Work independently and collaboratively within a team, sharing knowledge and supporting colleagues.
Inspect and set up new equipment for compliance with contract specifications.
Perform welding and fabrication tasks.