Service Technician - Class A

Midwest Peterbilt Group•Sioux City, IA

3d•Onsite

About The Position

The Service Technician- Class A performs advanced diagnostics, repair, and overhaul of heavy-duty trucks and related equipment with minimal supervision. This position services as a technical leader within the Service Department, assisting in the training and development of Class B, Class C, and Intern technicians. The Class A Technician is responsible for accurately diagnosing complex issues, completing high-quality repairs, and supporting overall shop productivity and customer uptime.

Requirements

High school diploma or GED required
2+ years of experience in heavy-duty truck repair required
Intermediate computer skills required, including diagnostic software and service systems
Advanced diagnostic and troubleshooting skills across mechanical and electrical systems
Strong understanding of heavy-duty truck systems including engine, fuel, electrical, brake, and emissions systems
Ability to work independently with minimal supervision
Strong problem-solving and critical thinking skills
Ability to mentor and assist less experienced technicians
Effective written and verbal communication skills, including accurate repair documentation ("story writing")
Ability to use diagnostic tools, gauges, and electronic testing equipment
Strong attention to detail and commitment to quality workmanship
Ability to prioritize work and manage time efficiently
Strong safety awareness and adherence to shop procedures

Nice To Haves

Technical or diesel technology degree preferred
CDL preferred but not required. With a valid CDL, must be able to meet Company insurability requirements
OEM and ASE certifications preferred

Responsibilities

Perform advanced diagnostics on engines, electrical systems, fuel systems, emissions systems, and drivetrains
Identify root causes of complex mechanical and electrical issues and complete repairs
Disassemble, inspect, and rebuild components using appropriate tools and measuring devices
Perform inspections of critical systems including brakes, steering, fuel, and suspension
Test repaired systems and components to verify proper operation
Assist in training and mentoring Class B, Class C, and Intern technicians
Provide guidance and support on complex diagnostic and repair issues
Inspect work in process and assist with quality control when needed
Collaborate with team members to improve shop efficiency and effectiveness
Support a positive and productive team environment
Accurately document all diagnostics, repairs, and labor performed ("story writing")
Follow Company procedures for work orders, time tracking, and parts usage
Communicate repair status and additional needs to service advisors or management
Maintain productivity standards while ensuring quality workmanship
Keep work area clean, organized, and properly maintained
Follow all safety policies, procedures, and OSHA requirements
Properly use and maintain tools, equipment, and personal protective equipment
Maintain awareness of environmental and safety hazards in the shop
Participate in required training and certification programs
Ensure all work is performed in compliance with Company and regulatory standards