Service Technician - Automation

Baker Group•Ankeny, IA

2h•Hybrid

About The Position

The Service Technician-Automation is responsible for supporting onsite or remote troubleshooting of existing Building Automation Systems (BAS), performing preventative software maintenance and completing upgrade/retrofit projects. Roles and responsibilities will be in line with the strategic goals of Baker Group. The role aims to maintain and grow the “Client for Life” concept for existing and new clients and performs related work as required.

Requirements

2-year degree in Electronics or Computer Programming or relevant years of experience with HVAC or Industrial Controls
Excellent computer skills
Customer service and communication skills

Nice To Haves

Experience with HVAC & DDC systems

Responsibilities

Provide day-to-day technical support and troubleshooting and deliver integrated solutions on Building IT by Baker Group products and various other control products and technical integration (integrations to 3rd part systems) to operations
Actively participate in technician training
Present updated technical support to field technicians on company products
Deploy software upgrades and manage licensing
Diagnose and repair software issues on client sites
Diagnose and repair DDC issues with controllers, sensors, actuators, VFDs, relays, pneumatics, etc.
Work with other technicians to develop and share technical solutions
Review new technical documentation and provide communications and training from other field technicians
Maintain technical expertise on all new products, tools, and integration through continuing education initiatives
Attend project turnover meetings with Project Manager to gain knowledge of estimate and project scope
Create automation system database and job-related programming for computer-based building or industrial control systems
Establish special calibration instructions on selected equipment
Perform creation of system graphics and DDC systems graphics
Troubleshoot possible issues including identifying and debugging software, electrical or pneumatic and installation problems
Organize and maintain control submittal project redlines; turn over to design engineer for as built creation at project end
Assist in and/or provide on-site assistance with programming, start-up, checkout, commissioning, and validation processes
Participate in job site final walk-through on assigned jobs, complete all job closeout documentation and provide training to clients
Act as technical resource to existing clients and field employees as needed
Coordinate work with subcontractors and Project Manager