Service Technician Apprentice

MarineMax•Wrightsville Beach, NC

About The Position

OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks. KEY RESPONSIBILITIES: S uccessfully complete Self-led and online training curriculum/courses Successfully learn and exhibit skills in the following areas: Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines. Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety. Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance. Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor. Sales-gain understanding of the processes associated with the sales and delivery of new boats. Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role. Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs Set up and participate in boat shows and other off-site promotional events. Maintain a professional and clean workspace for customer viewing. Successfully pass OEM certification(s) Complete all required apprenticeship documentation daily. Follow the apprentice program outline and complete all tasks and meet all goals . Other tasks as assigned KEY RESULT AREAS: Complete all aspects of training. Improved OEM certification status Internal and external customer satisfaction and enthusiasm Accurate level of service-done right the first time 100% pride in work; always supplying a complete and “0” defect product to the customer. Maintain minimum production and accuracy standards

Responsibilities

Successfully complete Self-led and online training curriculum/courses
Successfully learn and exhibit skills in the following areas: Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
Sales-gain understanding of the processes associated with the sales and delivery of new boats.
Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
Set up and participate in boat shows and other off-site promotional events.
Maintain a professional and clean workspace for customer viewing.
Successfully pass OEM certification(s)
Complete all required apprenticeship documentation daily.
Follow the apprentice program outline and complete all tasks and meet all goals
Other tasks as assigned