Service Technician Apprentice
MarineMax•Norwalk, CT
•Onsite
About The Position
The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.
Requirements
- Successfully complete Self-led and online training curriculum/courses
- Gain familiarity with products and understand nuances involved in boat detailing
- Understand functions of yard personnel
- Gain exposure to new product assembly procedures
- Gain exposure to warranty procedures
- Gain exposure to work order entry
- Gain exposure to time management skills
- Exposure to all aspects of departmental operations
- Exposure to over the counter and work order sales processes
- Exposure to parts ordering and inventory maintenance
- Gain critical knowledge of customer service
- Gain critical knowledge of work order management
- Gain critical knowledge of timecard entry
- Gain critical knowledge of importance of documentation
- Gain understanding of processes associated with the sales and delivery of new boats
- Interface on daily basis with lead technician and riggers
- Perform light duty technician tasks
- Assist as needed with any other repairs
- Set up and participate in boat shows and other off-site promotional events
- Maintain a professional and clean workspace for customer viewing
- Successfully pass OEM certification(s)
- Complete all required apprenticeship documentation daily
- Follow the apprentice program outline and complete all tasks and meet all goals
Nice To Haves
- Improved OEM certification status
- Internal and external customer satisfaction and enthusiasm
- Accurate level of service-done right the first time
- 100% pride in work; always supplying a complete and “0” defect product to the customer
- Maintain minimum production and accuracy standards
Responsibilities
- Successfully complete Self-led and online training curriculum/courses
- Learn and exhibit skills in detailing (exterior, interior, buff and wax, safety guidelines)
- Gain understanding of yard personnel functions (equipment operation, boat movement and storing, yard safety)
- Gain exposure to rigging procedures (new product assembly, warranty, work order entry, time management)
- Gain exposure to parts department operations (over the counter and work order sales, parts ordering, inventory maintenance)
- Gain knowledge of customer service, work order management, timecard entry, and documentation by shadowing a Service Advisor
- Gain understanding of sales and delivery processes for new boats
- Interface with lead technician and riggers daily
- Perform light duty technician tasks (oil filters, general service, warranty repairs, assist with other repairs)
- Set up and participate in boat shows and other off-site promotional events
- Maintain a professional and clean workspace
- Successfully pass OEM certification(s)
- Complete all required apprenticeship documentation daily
- Follow the apprentice program outline and complete all tasks and meet all goals
- Perform other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
