Service Technician Apprentice

MarineMax • Grasonville, MD

9h • Onsite

About The Position

The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while successfully completing their outlined on-the-job training and on-line and self-led coursework.

Requirements

• Completion of all aspects of training.
• Improved OEM certification status.
• Internal and external customer satisfaction and enthusiasm.
• Accurate level of service - done right the first time.
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Maintain minimum production and accuracy standards.

Responsibilities

• Gain familiarity with products and understand nuances involved in boat detailing (exterior, interior, buff, and wax) as well as safety guidelines.
• Gain understanding of functions of yard personnel, including equipment and machinery operation, proper boat movement and storing procedures, and yard safety.
• Gain exposure to new product assembly procedures and the PDI process.
• Gain exposure to all aspects of the Parts Department operations, including over-the-counter and work order sales processes, parts ordering, and inventory maintenance.
• Gain critical knowledge of customer service, work order management, timecard entry, and the importance of documentation by shadowing a senior Service Advisor.
• Gain an understanding of warranty procedures and work order entry, and begin to develop time management skills.
• Gain understanding of the processes associated with the sales and delivery of new boats.
• Perform light duty technician tasks such as changing oil, general service and warranty repairs, and assist as needed with any other repairs.
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s).
• Meet daily with the assigned Mentor Technician as well as regular meetings with the Service Manager or Fixed Operations Manager.
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals.
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed