Service Technician - Advanced
About The Position
The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Requirements
- High school diploma or GED.
- Minimum 8 years experience installing and inspecting/repairing ADT or comparable product.
- Excellent communication skills.
- Valid driver's license required.
Nice To Haves
- Nicet Level 3 Certification preferred.
Responsibilities
- Alleviate customer concerns regarding a security system.
- Advise customers and the customer care center of system status.
- Process inspections.
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair or replace inoperative equipment and test for operation.
- Read blueprints, building and electrical plans to complete equipment repairs.
- Prepare trouble order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
