Service Technician 1

Atmos Energy•Dallas, TX

23h•Onsite

About The Position

This job description outlines the duties and requirements for a Service Technician 1 at Atmos Energy Corporation. Atmos Energy Corporation is an S&P 500 company headquartered in Dallas, a natural gas-only distributor, safely delivering reliable, affordable, efficient and abundant natural gas to over 3 million distribution customers in more than 1,400 communities across eight states, primarily in the South. The company is focused on modernizing its business and infrastructure, investing in safety, innovation, environmental sustainability, and communities. The Service Technician 1 performs basic work using prescribed procedures, responds to customer service requests including connections and disconnections, informs customers of needed repairs, and may perform collection efforts on delinquent accounts. The role also involves installing and operating Wireless Meter Reading (WMR) equipment and assisting with natural gas and other emergencies. The technician is responsible for maintaining accurate records and adhering to company values, safety policies, and regulatory requirements.

Requirements

Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
Requires valid driver's license in accordance with Company standards.
Completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
Must maintain position OQs and any other required OQs and classroom training or certifications.
Ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
Ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95-foot pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch.
Ability to walk a distance of 500 feet.
Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
Occasional work on ladders, roofs, attics, and under houses as well as confined space.
Pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required (as it's a Safety-Sensitive position).

Responsibilities

Performs basic work using clearly prescribed procedures.
Responds to customer requests for service including connections and disconnections as becomes operator qualified.
Informs customer of needed repairs and answers basic questions.
Assures that customer understands and is satisfied with work completed.
May disconnect service as necessary and perform collection efforts on delinquent accounts.
Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
Assists with activities to assure responsiveness to natural gas and other emergencies.
Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
May read meters and record usage for billing.
May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
Is subject to reporting outside regular work area.
Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment.
Must complete all required safety training.