Service Technician 1

Atmos Energy•Forney, TX

About The Position

The Service Technician 1 performs basic work according to prescribed procedures and responds to customer service requests, including connections and disconnections as operator qualifications are obtained. The technician explains needed repairs, answers basic questions, and confirms customers understand and are satisfied with completed work. Duties may also include disconnecting service and making collection efforts on delinquent accounts; installing, programming, and operating Wireless Meter Reading equipment; assisting with natural gas and other emergency response; maintaining accurate records and reports; and reading meters for billing. The position requires adherence to company policies, values, safety procedures, and applicable regulatory requirements. The technician must complete required safety training and assigned Service Learning Path classes, on-the-job training, and Operator Qualifications, and maintain required qualifications and certifications. Work may involve customer premises, outdoor conditions, emergency response, and individual or team assignments.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required qualifications, classroom training, or certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work in customer premises and outdoors in varied weather and temperatures, with possible exposure to high noise levels, rough terrain, ladders, roofs, attics, under-house areas, and confined spaces.
May be subject to a residence requirement based on emergency call-out response time.
Must complete pre- and post-employment screenings, including drug testing as outlined by DOT and PHMSA and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer requests for service, including connections and disconnections as operator qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts, as needed.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing, as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Adhere to company values, strategies, policies, procedures, the AtmoSpirit core values, and the Code of Conduct.
Learn and follow the Safety Manual, help maintain a safe working environment, and complete required safety training.
May hold standby duty, work shifts, holidays, weekends, emergency call-outs, and occasional extended hours.
Report outside the regular work area when required.