Service Tech

Trek • Katy, TX

1d • Onsite

About The Position

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

Requirements

• Stellar customer service chops
• Willingness to learn
• Fantastic hospitality skills
• Elevated skills in communication
• Elevated skills in leadership
• Elevated skills in problem solving
• Self-motivation
• A positive, team-focused mentality
• Willingness to pitch in on any task
• A warm, approachable manner
• Great listening skills
• A drive to help in any way you can
• Top-notch communication skills
• Impressive attention to detail
• A love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Nice To Haves

• Prior shop experience

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot
• Install accessories customers select for their new bike
• Be the first to have hands on brand new models before they hit the sales floor
• Build relationships with people who trust you to keep their gear running flawlessly
• Act as the face of the department to customers when the Service Manager is not available

Benefits

• Flexible and fun company culture
• 401(k) with match
• Employee Stock Ownership Plans (ESOP)
• Employee discounts on all product
• Deep partner retail discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees