Service Tech - FT 10:30A - 5P Mon - Fri

Advocate Health and Hospitals Corporation•Milwaukee, WI

9d•Onsite

About The Position

This is a full-time Service Tech position in the Home Medical Equipment department. The role involves handling customer complaints, assisting field staff, managing vehicle inventory, and ensuring accurate and timely delivery and pick-up of medical equipment. The position requires completing paperwork accurately, maintaining company vehicles, and operating them in accordance with policies and laws. On-call responsibilities are also part of the role.

Requirements

A valid driver’s license issued by the Division of Motor Vehicles.
High School Diploma or GED equivalent
1 year related experience in customer service, deliveries, etc.
Previous work experience dealing with customers, patients, or the general public.
Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
Must be able to verbally explain the operation of the equipment.
Must be dependable, able to work independently, handle interruptions, and follow directions.
Must be able to maintain accurate records and maintenance systems.
Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Must have manual dexterity to operate a variety of office and business equipment.
Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.
Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.
Must be able to lift, push or pull 75 lbs.
Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.
Must be able to speak and hear clearly to be able to communicate with people in person or over the telephone.

Responsibilities

Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
Aids field staff with questions regarding equipment.
Stocks and maintains vehicle inventory.
Knowledgeable and competent on the basic DME and specific RT equipment.
Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
Operates vehicle in accordance with local laws.
Works on-call schedule as indicated by management.
Attends meetings and handle other duties as assigned.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program