Service Tech - FT 10:30A - 5P Mon - Fri
About The Position
This is a full-time Service Tech position with Advocate Health, focusing on Home Medical Equipment. The role involves handling customer complaints, supporting field staff, managing vehicle inventory, and ensuring the accurate and timely delivery, pick-up, and switch-out of Durable Medical Equipment (DME) and Respiratory Therapy (RT) equipment. The position requires maintaining company vehicles, adhering to regulatory rules for paperwork, and operating vehicles in accordance with local laws. The Service Tech will also work an on-call schedule as assigned and attend meetings as needed.
Requirements
- A valid driver’s license issued by the Division of Motor Vehicles.
- High School Diploma or GED equivalent
- 1 year related experience in customer service, deliveries, etc.
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
- Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions.
- Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Responsibilities
- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
