Service Tech Residential UGI

HomeServe USA•Muhlenberg Township, PA

11d•Onsite

About The Position

Ensures the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. Identifies, repairs/replacement needs necessary to maintain equipment and systems; providing necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service.

Requirements

High School Diploma or General Education Degree (GED) required.
Ability to speak, write, and read English.
Ability to work independently.
Valid Driver’s License.
Ability to read and interpret electrical schematics.
Must be familiar with and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry.

Nice To Haves

Strong HVAC experience in residential areas preferred.
Universal EPA Certification with 1-3 years’ experience preferred.
Strong HVAC and plumbing experience in residential and light commercial areas including but not limited to steam, hot water, warm air, high efficiency, hot water storage, radiant systems, tank-less systems, ductless a/c, and package units.

Responsibilities

Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
Manage repair costs while minimizing inefficiencies.
Achieve all first-time fixes, productivity, customer service and other performance goals in a consistent manner.
Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
Manage and maintain appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning.
Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
Responds to emergency situations for the purpose of resolving immediate safety concerns.
Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
Must be able to work independently and have good customer communication skills.
Other duties as assigned