Service Tech Lead

Forest Home • Forest Falls, CA

1d • Onsite

About The Position

This role is responsible for planning and overseeing meeting space setups, furniture moving, cleaning, and minor repairs to ensure all facilities are guest-ready. The Service Tech Lead leads service technicians to complete work efficiently, safely, and with excellent customer service. The position involves maintaining cleanliness standards, performing minor repairs, troubleshooting issues, and ensuring pest control duties are handled. Additionally, the role requires leading and supporting service technicians, assigning and monitoring work, providing training, and supporting high-demand operational needs. Communication with supervisors and team members, ensuring safe work practices, operating company vehicles safely, and maintaining organized workspaces are also key aspects of this role. The position also emphasizes providing excellent customer service and supporting staff spiritual life activities.

Requirements

• High School Diploma or equivalent
• 2+ years of maintenance, service technician, or related experience required
• Uphold and support the Mission, Vision, and Core Values of Forest Home
• Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life
• Maintain a professional attitude through performance, appearance, and demeanor
• Strong customer service skills with the ability to serve with integrity and alignment to organizational standards
• Self-starter with strong work ethic and ability to perform high-quality work
• Strong problem-solving, communication, and organizational skills
• Ability to lead with accountability and support while working both independently and as part of a team
• Regular, reliable attendance and ability to work flexible hours, including weekends and evenings
• Ability to lift and move heavy furniture or equipment
• Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions
• Signed statement of faith

Nice To Haves

• Experience in pest control desirable
• Previous leadership or team lead experience preferred

Responsibilities

• Oversee meeting space setups, breakdowns, and changeovers
• Coordinate furniture moving, room resets, and seasonal transitions
• Maintain cleanliness standards, including carpet care and general upkeep
• Perform minor repairs and basic maintenance across cabins and facilities
• Maintain and repair vacuums, small equipment, and furniture
• Troubleshoot issues and complete work orders in a timely manner
• Perform pest control duties as assigned
• Lead and support service technicians in daily operations
• Assign, prioritize, and monitor work to ensure timely completion
• Provide training, guidance, and quality checks
• Support high-demand or urgent operational needs
• Report repairs and facility needs through CMMS or proper channels
• Communicate clearly with supervisors and team members
• Ensure safe work practices and proper equipment use
• Safely operate company vehicles to transport team members, tools, and materials across camp
• Model and enforce safe driving practices at all times
• Maintain organized workspaces, tools, and inventory
• Provide excellent customer service to guests and staff
• Support staff spiritual life activities and perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED