Service Tech II

Wan Bridge (WB) • New Braunfels, TX

8d • Onsite

About The Position

Searching for a technology-savvy person who will be responsible for performing maintenance and repair tasks on rental properties, ensuring they are in excellent condition and meet the highest quality standards. The technician will respond to service requests, troubleshoot issues, and perform necessary repairs to maintain resident satisfaction and uphold the company's reputation for excellent service. Multi-site maintenance support and career path programs in place to help you Grow with Us!

Requirements

• High School Diploma or equivalence
• Strong background in residential construction and remodeling in multiple trades
• Valid driver's license, valid insurance, and reliable work transportation
• Experience with drywall and texturing, paint, and basic mechanicals (HVAC, electrical, plumbing, appliances, water irrigation systems, stairs, gates, fences, patios, railings, roofing/ceiling leaks, interior/exterior lights and fans, flooring, doors, cabinets, windows, sliding glass doors and locks)
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• Working knowledge of Microsoft Office and high proficiency with handheld smart devices (iPad, etc.)
• Type II or Universal E.P.A. certification required
• General knowledge and experience of reading, writing, and evaluating project specifications and technical scopes of work

Responsibilities

• Conduct scheduled quarterly and seasonal preventative maintenance, including HVAC system checks and filter replacement, smoke detector battery changes, and irrigation settings.
• Respond promptly to service requests from residents, diagnose and repair minor and major maintenance issues, and notify Service Coordinators if unable to make a repair or needing materials.
• Complete scheduled move-out inspections and move-in orientations, ensuring homes are market-ready within budget and time constraints.
• Be available for scheduled emergency maintenance calls during and after work hours, providing immediate response to urgent situations like water leaks, power outages, or HVAC failures.
• Maintain accurate records of all maintenance and repair activities, including work orders, materials used, and hours worked, and provide detailed reporting to Coordinators.
• Interact with residents professionally and courteously, addressing concerns and ensuring satisfaction with service, while seeking proactive ways to support residents and onsite team members.
• Adhere to all safety and SOP protocols and guidelines to ensure a secure work environment.
• Monitor and request necessary supplies, tools, and equipment, ensuring inventory is well-maintained and organized.
• Work closely with other departments to coordinate maintenance activities and ensure smooth operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED